AI Receptionist for IT & Managed Services
Respond to Every Client Issue. Win Every New Contract.
Hailey answers your IT company's calls 24/7 - routing critical support escalations, capturing new business inquiries, and handling maintenance window questions so your engineers stay focused on the work.
Got Questions?
Everything you need to know about Hailey for IT & Managed Services.
Yes. Hailey uses configurable severity criteria - terms like 'server down,' 'no internet,' 'email not working,' or 'site is down' trigger P1 escalation. Requests like 'forgot password' or 'printer not connecting' are logged as standard tickets. Your triage criteria drives Hailey's behavior.
Hailey integrates with leading MSP platforms to create and update support tickets automatically from call data. Every call generates a structured ticket with client name, system, issue description, and severity - no manual entry required.
Yes. Hailey asks targeted discovery questions - company size, number of endpoints, current IT setup, cloud infrastructure, and main frustrations with existing support. Your account manager receives a complete prospect profile before the first meeting.
Hailey captures all relevant system and access details, notifies the on-call engineer with the urgent flag, and provides the client with an ETA for callback - bridging the moment between the call and the engineer picking up without any gap in response.
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