AI Chatbot for Customer Service
Conversational AI trained on your business
Answer Every Customer, Not Just Every Caller
Hailey's AI chatbot chats with customers on your website, SMS, and WhatsApp using your own business information, answering questions, booking appointments, and looping in your team only when it truly needs a human.
Built on the same knowledge base that already answers Hailey's phone calls.
Live in under a day. Point it at your website and existing FAQs. No coding required.
What is an AI chatbot for customer service?
An AI chatbot for customer service is software that holds real conversations with customers on your website, SMS, or messaging apps, answering from your business's own information instead of a fixed script. Hailey's chatbot is conversational AI built for small businesses: it reads your website, docs, and FAQs, answers naturally in your brand's voice, takes actions like booking appointments, and hands off to a human teammate the moment a conversation needs one.
Support that runs on your own knowledge
Hailey's chatbot doesn't guess. It answers from the same information your team already trusts: website pages, FAQs, policies, and past conversations.
Learns From Your Content
Upload your website, FAQs, and policy docs. Hailey answers only from what you've approved. No made-up answers.
Chats on Web, SMS & WhatsApp
One chatbot, every channel your customers already use, not a widget locked to your homepage.
Books Appointments in Chat
Customers schedule directly inside the conversation, synced to the same calendar your phone line uses.
Hands Off to a Human
Complex or sensitive questions escalate instantly to your team, with the full chat history attached.
Speaks Multiple Languages
Answers in the customer's language automatically, no separate setup required.
Reports on Resolution
See resolution rate, common questions, and where customers get stuck, so you can fix gaps in your content.
No-Code Setup
Configure tone, escalation rules, and booking flows from a simple dashboard. No developer required.
Every conversation your team doesn't have time for
The repetitive questions and simple bookings, handled instantly, so your team only steps in when it matters.
The FAQ Question
"What's your return policy?" "Do you service my zip code?" Answered instantly, straight from your own content.
The Booking Request
A visitor wants to schedule a consult at 11pm. The chatbot books it into your calendar without waiting for morning.
The Order Status Check
Customers check where their order or service request stands without opening a support ticket.
The Complex Complaint
A frustrated customer needs a real person. The chatbot recognizes it and escalates immediately, with context attached.
The After-Hours Chat
Someone browsing your site at midnight gets a real answer instead of a "we'll respond within 24 hours" form.
The Repeat Question
The same five questions your team answers all day, every day, answered instantly, freeing them for harder work.
See it answer real customer questions live.
Book Your Demo →Hailey vs. the alternatives
A generic chatbot recites scripted answers. A contact form makes customers wait. Hailey actually resolves the question.
| Hailey AI | Generic Chatbot | Contact Form / No Chat | |
|---|---|---|---|
| Answers from your own content | Yes, automatically | Manual scripting required | N/A |
| Available | 24/7 | Varies | Business hours only |
| Response time | Instant | Instant, if scripted | Hours to days |
| Books appointments | Yes, in chat | Rarely | No |
| Human hand-off | Automatic, with context | Manual or missing | N/A |
| Setup effort | Point at your content | Build every flow manually | None needed |
| Multi-channel | Web, SMS, WhatsApp | Usually web-only | N/A |
Works with the tools you already use
See it resolve a real support conversation.
Book a Free Demo →Live on your site in under a day
Connect Your Content
Point Hailey at your website, FAQs, and policy docs. She reads and organizes it automatically.
Set Your Escalation Rules
Decide what she can handle alone and what should go straight to your team, with full context attached.
Go Live Everywhere
Add the widget to your site and connect SMS or WhatsApp. She starts answering immediately.
Ready to see it on your own content?
Get Started →Resolve support without growing the team
Repetitive questions eat hours every week. Hailey's chatbot handles them instantly, so your team spends its time on the conversations that actually need a person.
- Resolve the majority of routine questions without a human
- Cut average response time from hours to seconds
- Capture and book leads chatting outside business hours
- Free up your support team for complex, high-value cases
"Our website chat used to be a contact form nobody checked until morning. Now it's booking consults at midnight and only pinging us for the questions that actually need a human."
Got Questions?
Everything you need to know about Hailey AI Chatbot.
It's software that holds real conversations with customers on your website or messaging apps, answering from your business's own content instead of a fixed script, and taking actions like booking appointments.
Generic chatbots follow scripted decision trees you have to build by hand. Hailey reads your actual website, FAQs, and policies and answers naturally from that content. No manual flow-building required.
No. Hailey's chatbot works across your website, SMS, and WhatsApp using one shared knowledge base, so customers get the same accurate answers no matter where they reach out.
Hailey hands the conversation off to your team automatically, with the full chat history attached, so nothing gets lost and no customer has to repeat themselves.
Yes. Customers can schedule directly inside the chat, checked against the same live calendar your phone line and other channels use.
No. You configure tone, escalation rules, and content sources from a simple dashboard. Most businesses are live within a day.
Hailey only answers from content you've approved. If something isn't covered, she says so and escalates instead of guessing.
Yes. Hailey detects and responds in the customer's language automatically, with no separate setup per language.
Pricing is based on conversation volume, with a flat monthly rate and no per-message surprises. Most small businesses pay a fraction of what a part-time support hire would cost.
No. It handles the repetitive, answerable questions so your team's time goes to the conversations that genuinely need a person.
Your website gets questions all day. Most never reach your team.
Book a 15-minute demo and watch Hailey's chatbot answer a real customer question, live, using your own content.
Book a Free Demo →One Platform, Every Module.
Hailey's modules share one knowledge base and work together out of the box.
AI Receptionist & Answering Service
→Cover the phone the same way the chatbot covers chat, with one shared knowledge base behind both.
Lead Response & Follow-Up
→Every lead the chatbot captures can be automatically followed up on until it books or goes cold.
The Hailey Platform
→See how chat, voice, and follow-up share one inbox and one knowledge base instead of three disconnected tools.