AI Receptionist & Answering Service for Small Business
The AI receptionist behind 31 service industries
Never Miss Another Call. Ever.
Hailey is an AI receptionist that answers every call in under a second, books appointments straight into your calendar, and texts back anyone who still slips through, 24 hours a day, 365 days a year.
The AI answering service small businesses trust to stop losing customers to voicemail.
Live in 24-48 hours. Forward your number, set your rules, done. No hardware, no IT team.
What is an AI receptionist?
An AI receptionist is software that answers your business phone line the way a trained front-desk employee would: greeting callers, answering common questions from your own business information, booking appointments into your real calendar, and routing urgent calls to a human. Hailey is an AI receptionist and AI answering service built specifically for small and mid-sized service businesses: it works around the clock, never puts a caller on hold, and costs a fraction of a full-time hire.
A front desk that never clocks out
Hailey handles the phone the way your best receptionist would. She just never sleeps, never takes a lunch break, and never lets a call ring out.
Answers Instantly, 24/7
Every call is picked up in under a second: nights, weekends, holidays, and your busiest hour of the day.
Books Real Appointments
Connects to your live calendar and confirms bookings on the call, not after someone reviews a voicemail.
Texts Back Missed Calls
If a caller hangs up before finishing, Hailey follows up by text within seconds so the lead doesn't go cold.
Qualifies Every Caller
Asks the questions you'd ask (budget, timeline, urgency) so your team only calls back the leads worth calling.
Routes Emergencies Fast
Flags urgent calls and transfers them to your on-call staff with full context already collected.
Covers After Hours
The calls that come in at 9pm get the same professional answer as the ones at 9am. No voicemail, ever.
Logs Every Call
Full transcripts and summaries land in your inbox and CRM the moment a call ends. No manual note-taking.
Built for how small businesses actually run
Every phone situation your business hits, handled the same way, every time.
The Overflow Call
Your team is already on the phone or with a customer. Hailey picks up the next call instead of sending it to voicemail.
The After-Hours Call
A customer calls at 8pm needing to book. Hailey books it right then instead of losing them to a competitor open later.
The Urgent Call
A caller needs something handled today. Hailey collects the details and routes it straight to whoever's on call.
The Missed Call
A call still goes unanswered. Hailey sends an instant text so the caller can finish the conversation without waiting on hold.
The Reschedule
A customer needs to move an appointment. Hailey checks the calendar and confirms a new time without a callback.
The FAQ Call
"What are your hours?" "Do you serve my area?" Hailey answers straight from your business information, every time.
See exactly how Hailey answers a real call.
Book Your Demo →Hailey vs. the alternatives
A human receptionist can't be everywhere. Voicemail loses customers. Hailey does both jobs for a flat monthly rate.
| Hailey AI | Human Receptionist | Voicemail / No Answer | |
|---|---|---|---|
| Monthly cost | Flat monthly rate | $3,500–$5,000+ | $0 upfront |
| Hours covered | 24/7, 365 days | ~40 hrs/week | N/A |
| Missed calls | Zero | ~35% during busy periods | Every call missed |
| Books appointments | Yes, in real time | Yes | No |
| Texts back missed calls | Automatic | Manual, if remembered | Never |
| Scales with call volume | Instantly | Requires more hires | N/A |
| Setup time | 24–48 hours | 2–4 weeks hiring | N/A |
| Consistency | Same script, every call | Varies by staff, mood, training | N/A |
Works with the tools you already use
See it handle a real call in 15 minutes.
Book a Free Demo →Up and running in minutes
Forward Your Number
Point your existing business line to Hailey in under 3 minutes. No new hardware required.
Set Your Rules
Tell Hailey your hours, services, booking rules, and how you want calls handled. She adapts to your business.
Start Answering Every Call
Hailey begins booking appointments, qualifying leads, and sending summaries to your team immediately.
Ready to set yours up? Most businesses are live same day.
Get Started in Minutes →See what missed calls are costing you
Adjust the sliders to match your business. Most small businesses are losing more than they expect.
About your business
Your estimated losses
New customers lost per week
11
Revenue lost per month
$19,052
Revenue lost per year
$228,624
Estimates based on industry averages. Actual results vary by business size, call type, and conversion rate.
Turn missed calls into booked revenue
Small businesses miss an average of 30% of inbound calls. That's new customers, repeat business, and high-value jobs walking straight to a competitor. Hailey makes sure that never happens.
- Book more appointments without adding staff
- Save your team 15+ hours a week on phones
- Recover leads with automatic missed-call text-back
- Zero missed calls, even on your busiest day
- Handle call surges without hiring another receptionist
"Hailey booked 18 appointments in her first week that would have gone to voicemail. She's the best hire we never had to interview."
Built for your specific industry
Hailey adapts her scripts, booking rules, and vocabulary to how your industry actually works. See the version built for you.
Healthcare & Wellness
Home Services
Professional Services
Personal Services
Hospitality
Got Questions?
Everything you need to know about Hailey AI Receptionist.
An AI receptionist is software that answers your business phone calls, holds a natural conversation, and takes real actions like booking appointments, the same way a trained front-desk employee would, just available every hour of every day.
Both. Hailey does what a traditional answering service does (answers, takes messages, forwards urgent calls) plus what a receptionist does: books real appointments into your calendar, answers questions from your own business information, and follows up on every caller by text.
A traditional answering service has a human operator reading from a script and taking messages. Hailey holds a natural conversation, checks your live calendar, and books the appointment on the call itself, with no hold music and no message that still needs a callback.
Yes. Hailey answers when your office is closed. Callers get booked or helped instead of hitting voicemail, including evenings, weekends, and holidays.
If a question falls outside what she knows, Hailey takes a detailed message, captures the caller's contact info, and notifies your team immediately so you can follow up.
Yes. Hailey connects to Google Calendar, Outlook, Calendly, and most industry scheduling software, checking real-time availability before confirming a booking.
Hailey starts at a flat monthly rate based on call volume, typically a fraction of the cost of one part-time human receptionist. There are no surprise per-minute overages.
Most businesses are live within 24–48 hours. You forward your existing number, tell Hailey your hours and booking rules, and she starts answering.
Fully. You control the greeting, the qualifying questions, the booking flow, and the transfer rules. Most businesses adjust the script within their first week live.
Yes. Hailey is built out for 31 service industries, from dental clinics to law firms to HVAC contractors, each with scripts and booking logic tailored to how that industry actually runs.
Your phone rings every day. Some of those calls never get answered.
Book a 15-minute demo and hear Hailey handle a real call, live, no sign-up needed.
Book a Free Demo →One Platform, Every Module.
Hailey's modules share one knowledge base and work together out of the box.
AI Chatbot & Customer Support
→Cover the channels your phone line can't: website chat, SMS, and WhatsApp, using the same knowledge base Hailey answers calls from.
Lead Response & Follow-Up
→Every call Hailey answers becomes a lead she can also follow up on automatically until it books or goes cold.
The Hailey Platform
→See how the receptionist, chatbot, and lead follow-up modules share one knowledge base and one inbox.