AI Receptionist for HVAC Companies

Yes. Hailey contacts your on-call technician via phone or text when an emergency call comes in after hours, sends them the customer's address and issue details, and confirms the dispatch with the homeowner - all automatically.

Hailey handles unlimited simultaneous calls with no wait times. During your busiest days - first freeze of winter, first heat wave of summer - every caller is answered instantly and professionally, even if 50 calls come in at once.

Hailey can provide standard pricing ranges and service call fees based on the information you configure. For custom quotes that require a site visit, she books the estimate appointment and sets proper expectations with the homeowner.

Hailey integrates with popular field service management tools to check technician availability, book appointments in real time, and update job statuses - keeping your dispatch board current without manual data entry.

Hailey asks targeted questions about the issue - no heat in winter, no cooling in extreme heat, gas smell, water leak - and uses your escalation criteria to classify calls as emergency or routine and respond accordingly.