AI Chatbot for Hotels
Built for hotels & hospitality
Answer the Question Before They Book Somewhere Else
Hailey's chatbot checks real-time room availability and answers pet policy, parking, and amenity questions on your website, connected to Cloudbeds, Mews, or Opera, so a hesitant guest gets an answer instead of clicking away.
Built for hotels where the front desk can't also staff the website chat window.
Live in under a day. Point it at your property details and PMS, no coding required.
What does an AI chatbot do for a hotel?
A hotel AI chatbot answers the questions that decide whether a browser becomes a booking, room availability for specific dates, pet policy, parking, breakfast hours, before they abandon your site for a booking aggregator. Hailey connects to Cloudbeds, Mews, and Opera to check real-time availability and rates, answers amenity and policy questions from your actual property details, and hands guest requests during a stay, like a late checkout or a maintenance issue, to your front desk with full context.
A front desk that answers before checkout time
Hailey answers from your real availability and real policies, not a static amenities page.
Real-Time Availability & Rates
Checks live room availability and rates in Cloudbeds, Mews, or Opera for the guest's actual dates.
Pet Policy & Parking Questions
Answers the pre-booking questions that make or break a reservation, straight from your real policies.
Amenity & Hours Questions
Pool hours, breakfast times, gym access, answered instantly instead of buried in a policies PDF.
In-Stay Guest Requests
Late checkout, extra towels, a maintenance issue: captured in chat and routed to your front desk with context.
Multi-Language Guest Support
Answers international guests in their own language automatically, no separate site needed.
24/7 Booking Coverage
A traveler booking at 1am gets a real answer and a real booking, not a form that gets checked at 9am.
The questions that decide a booking
Every one of these is a reservation, if it gets answered before the guest clicks away.
The Date-Specific Availability Check
A guest checks a specific weekend before deciding whether to book, answered from your real inventory.
"Do You Allow Dogs?"
Answered instantly, before the guest abandons your site to check a booking aggregator instead.
The Parking Question
A guest driving in confirms parking availability and cost before committing to book.
The Late Checkout Request
A current guest requests late checkout in chat, routed to the front desk instantly.
"What Time Is Breakfast?"
Answered from your real hours instead of a guest wandering down to an empty dining room.
The 1am Booker
A traveler booking a room after midnight gets a confirmed reservation, not a "we'll respond tomorrow."
See it check real availability live.
Book Your Demo →Works with your PMS
See it check real availability for a live date.
Book a Free Demo →Got Questions?
Everything you need to know about Hailey's AI Chatbot for hotels & hospitality.
Yes. Hailey checks real-time availability and rates in Cloudbeds, Mews, or Opera and can confirm a booking directly in the conversation.
Yes. It's connected to your property management system, so availability and rates reflect what's actually bookable for the dates asked.
Yes, pool hours, breakfast times, parking, pet policy, and other amenity details, answered from your actual property information.
It captures the request, late checkout, extra towels, a maintenance issue, and routes it to your front desk with full context. Complex complaints are always escalated to a person.
Yes. Hailey detects and responds in the guest's language automatically, with no separate multilingual site required.
The receptionist covers your phone line; this chatbot covers your website and text messages, both connected to the same property details and availability.
Pricing is based on conversation volume with a flat monthly rate.
Every unanswered availability question is a booking made somewhere else.
Book a 15-minute demo and watch Hailey check real availability and confirm a booking, live.
Book a Free Demo →One Platform, Every Module.
Hailey's modules share one knowledge base and work together out of the box.