AI Chatbot for Healthcare Clinics
HIPAA-compliant patient chat
Answer Patients on Your Website, Not Just Your Phone Line
Hailey's chatbot handles appointment requests, insurance questions, and refill requests on your website 24/7, connected to Epic and athenahealth, and routes anything clinical straight to your staff, no medical advice, ever.
Built for clinics that can't staff a website chat window around the clock.
Live in under a day. Fully HIPAA-compliant, BAA included.
What does an AI chatbot do for a healthcare clinic?
A healthcare AI chatbot answers the administrative questions patients have outside of a clinical visit, appointment availability, insurance coverage, refill requests, billing, on your website and by text, instead of routing every question through the phone line. Hailey is HIPAA-compliant, connects to scheduling systems like Epic and athenahealth to check real appointment slots, and is explicitly built to never offer medical advice, escalating anything clinical to a nurse or your front-desk staff immediately.
Administrative support, not medical advice
Hailey handles the scheduling and coverage questions your front desk fields all day, and knows exactly when to stop and hand off to a person.
Appointment Requests
Checks real-time availability in Epic or athenahealth and books or requests an appointment on the spot.
Insurance & Coverage Questions
Answers which plans you accept and what a visit typically involves for billing, before the patient calls.
Prescription Refill Requests
Captures refill requests with the right details and routes them to your clinical staff to approve.
Never Gives Medical Advice
Recognizes symptom or clinical questions immediately and escalates to a nurse line or staff member, no exceptions.
HIPAA-Compliant by Design
Encrypted data, role-based access, and a signed Business Associate Agreement (BAA) with every clinic.
After-Hours Coverage
A patient asking about hours or a refill at 9pm gets a real answer instead of a closed-office message.
What patients actually ask outside a visit
The questions that flood your front desk phones, handled in chat instead.
The Appointment Request
A patient wants to book online at night. Hailey checks real availability and confirms a slot or a callback.
"Do You Take My Insurance?"
Answered instantly from your accepted-plans list, before the patient decides whether to call at all.
The Refill Request
A patient requests a refill in chat. It's captured with the right details and routed to your clinical team.
The Symptom Question
A patient describes a symptom. Hailey doesn't answer clinically, she routes it to your nurse line immediately.
The Billing Question
A patient asks about a statement. Hailey explains what she can and routes anything account-specific to billing staff.
The After-Hours Chat
"Are you open tomorrow?" gets answered at 10pm instead of waiting for the office to open.
See how it handles a real patient question.
Book Your Demo →Works with your clinic's systems
See how it checks real appointment slots.
Book a Free Demo →Got Questions?
Everything you need to know about Hailey's AI Chatbot for healthcare clinics.
Yes. All patient data is encrypted in transit and at rest, access is role-restricted, and we sign a Business Associate Agreement (BAA) with every clinic.
Yes. Hailey checks real-time availability in your scheduling system and books or requests an appointment directly in the chat.
No, and it's built specifically not to. Any question that touches symptoms or clinical judgment is routed to your staff or nurse line immediately instead of being answered.
It answers from your list of accepted plans and general coverage information. It doesn't verify a specific patient's benefits, that's routed to your billing staff.
Yes. It captures the refill request with the necessary details and routes it to clinical staff for approval, it doesn't approve refills itself.
The receptionist covers your phone line; this chatbot covers your website and text messages. Both use the same HIPAA-compliant knowledge base and can be run together.
Pricing is based on conversation volume with a flat monthly rate.
Your front desk fields the same scheduling and insurance questions every day.
Book a 15-minute demo and see Hailey handle a real patient question, HIPAA-compliant, live.
Book a Free Demo →One Platform, Every Module.
Hailey's modules share one knowledge base and work together out of the box.