AI Chatbot for Ecommerce
Built for online stores
Answer Every Pre-Purchase Question Before They Bounce
Hailey's chatbot answers order status, sizing, and return questions the moment a shopper asks, connected directly to Shopify, BigCommerce, or WooCommerce, so "where's my order" never turns into a support ticket.
Built for stores where a slow answer means an abandoned cart.
Live in under a day. Connect your store platform and existing FAQs, no coding required.
What does an AI chatbot do for an ecommerce store?
An AI chatbot for ecommerce answers the questions that would otherwise become a support ticket or an abandoned cart: order status, sizing, shipping timelines, and return policy, pulled directly from your store platform instead of a static FAQ page. Hailey connects to Shopify, BigCommerce, and WooCommerce to look up real order and inventory data on the call, and hands off to a human the moment a question needs a person, like a damaged item or a billing dispute.
Support that knows your actual inventory
Hailey's chatbot doesn't guess at order status or stock levels. It looks them up in your store platform, live.
Real-Time Order Status
Looks up tracking and fulfillment status directly from Shopify, BigCommerce, or WooCommerce, not a cached answer.
Returns & Exchanges
Walks customers through your actual return policy and starts the exchange or refund process in chat.
Sizing & Fit Questions
Answers pre-purchase sizing and product questions from your catalog, reducing returns from bad fit guesses.
Restock Notifications
Tells shoppers when an out-of-stock item is expected back and can capture their email for a restock alert.
Promo & Discount Questions
Answers questions about active promotions, discount codes, and loyalty program details.
Multi-Language Support
Answers international shoppers in their own language automatically, no separate storefront needed.
The questions that eat your support queue
Every one of these is a ticket today. With Hailey, they're a 10-second chat.
Where's My Order?
A customer checks tracking status at 11pm instead of emailing support and waiting until morning.
Will This Fit Me?
A shopper asks a sizing question before checkout instead of guessing and returning it later.
The Return Request
A customer starts a return in chat, gets the label, and never has to find your returns page.
The Restock Question
A shopper asks when a sold-out item is back and gets signed up for an alert automatically.
The Promo Code Issue
A discount code isn't working at checkout. Hailey explains why and offers the valid alternative.
The Late-Night Browser
Someone shopping at midnight gets a real answer instead of a contact form that gets checked tomorrow.
See it answer a real order-status question.
Book Your Demo →Works with your store platform
See it look up a real order in your store.
Book a Free Demo →Got Questions?
Everything you need to know about Hailey's AI Chatbot for e-commerce & retail.
Yes. Hailey connects directly to Shopify (and BigCommerce or WooCommerce) to pull real order and tracking status, not a cached or approximate answer.
Yes. It walks the customer through your actual return policy and can start the return or exchange process in the chat itself.
It can answer sizing, fit, and comparison questions from your catalog, but it's built for support and pre-purchase questions first, not as a sales-recommendation engine.
Yes. Hailey connects to Shopify, BigCommerce, and WooCommerce, and can be configured for other platforms via API.
It tells the shopper the real inventory status and can capture their email for a restock alert instead of leaving them guessing.
Order status, returns, and sizing questions are consistently the highest-volume ecommerce support categories. Hailey resolves those directly in chat instead of generating a ticket.
Pricing is based on conversation volume with a flat monthly rate, no per-order or per-ticket fees.
Every unanswered order-status question is a support ticket, or a lost sale.
Book a 15-minute demo and watch Hailey answer a real ecommerce question, live.
Book a Free Demo →One Platform, Every Module.
Hailey's modules share one knowledge base and work together out of the box.